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Frequently Asked Questions

How much is shipping ?

Free to USA Ireland and UK other locations are calculated at checkout.Irish Urns have negotiated the lowest Shipping rates on your behalf from as low at €7.50 up to €60 for more exotic locations.

Free to USA Ireland and UK other locations are calculated at checkout.Shipping is calculated based on your full address at checkout.

Where do you ship?

We ship worldwide.

How long does shipping take?

Your order will be shipped within 1-2 working days on receipt of payment unless otherwise agreed*.

Our delivery times per zone are as follows:

Shipping to USA and Rest of World: allow 5-7 days from dispatch. (Express available on request)

Shipping to the United Kingdom and Mainland Europe: allow 2-4 days from dispatch.

Shipping within Ireland: allow 1-2 days from dispatch.

Once your order has been dispatched you will be sent an order tracking email, this will allow you to go to the carrier website to track your order.

What is your returns policy ?

Irish Urns are always grateful when one of our Urns has been purchased as it is such an important decision.

This means that we are disappointed if you don’t like what you have received.

If you would like to discuss any Urn ahead of your order please give us a call.

Irish Urns are happy to help get things right and will accept returns and will either replace or refund the item, you can decide. (less our shipping cost)

Please send us an email Contact@irishurns.ie within 14 days of receipt of the item if you are not happy with the Urn. Postal cost and insurance for returning the Urn is the customer’s responsibility.

We can only accept returns on Cremation items that have been unused and still in original packaging to allow us to restock and resell the item. Returned items must be received within 28 days of delivery.

If an item has been received and is damaged before it was delivered to you please advise us by email  Contact@irishurns.ie immediately or within 48 hours of receipt and attach a photograph of the items and the packaging as we will need this to claim from our shippers.

We will do all we can to ensure you are happy and will contact you once we receive your email to walk through your options.

What is the cremation process?

Cremation is a process of transforming the body into bone fragments using heat.

Any metal objects included with the body are removed and the remaining pieces are ground into an ash.

Many people are choosing cremation as a more environmentally, economical and convenient option to a traditional burial C. 55% in US/75%Uk.

If you would like to understand the process more this video link to YouTube may be useful.

https://www.youtube.com/watch?v=oHEJZzubVm8

What do I need to consider when choosing what to do with my loved one’s ashes?

There are many things you can do with their ashes–and your choices generally fall within 3 categories,

Keep at home and find a suitable Urn that reflects your love,

Take them home and scatter the ashes in a place that would be appreciated by your loved one ( land or Sea).

Take them home, choose a suitable Urns and bury the urn in a fitting place perhaps in the grave plot of other family members.

There is a mix of other alternatives, for example, you may want to keep the remains in an Urn until the time is right for you to decide if scattering or Burial is more appropriate.

You can also consider sharing the ashes for example with siblings each taking a keepsake ( Small Urn or Jewelry) and the main Urns being buried or the remainder of ashes scattered or indeed a spouse/partner may want to keep the Ashes in for example an art piece Urn.

Why are more and more families choosing cremation?

Cremation has become increasingly popular due to environmental concerns, the dignity, and simplicity of cremation, and the flexibility it affords in the planning and disposition of the body.

What happens to the ashes after the cremation process?

The cremated remains will be passed to the Family either directly or via your funeral director and generally, they are in a sealed plastic bag within a temporary box or Tube.

Your crematorium will advise how long after the cremation but normally between 3-10 days.

The choice is then what feels right to you, find the right cremation Urn and take your time to decide whether kept at home, buried in the ground, interned in a columbarium, shared in keepsakes or scattered ( Scattering is final – so be sure!).

How do I choose the right Urn ?

There are thousands of Urn designs, like most things you will probably know it when you see it.

The choice is so vast you could spend days browsing the internet so we suggest you set out some criteria before you start.

Wood, metal, Ceramic? Handcrafted or mass-produced, Generic or unique?

An art piece or a utility piece?

Try and fit in some of your loved one’s values or heritage or background. As Mentioned already you will know it when you see it.

What size Urn do I need?

Urns can generally take between 130 and 200 cubic inches of ashes some are larger for example companion Urns which are designed with two people in mind.

It is suggested that the bodyweight on death is less significant as the cremains are mostly bone ash.

Is the final Urn required at the cremation?

You are not required to supply an urn for the cremation ceremony – Families are encouraged to take their time to find the right Urn and a temporary Urn or appropriate container is always offered by the crematorium.

Once the right Urn is found, the family may choose to bury the remains, place the urn in a columbarium, store the remains at home and/or share some remains in keepsake jewelry or keepsake Urns.

What are the Guidelines for the Scattering of Ashes?

Many people ask that their ashes be scattered and often define the location or favorite time of year.

We suggest that you also consider the legalities, and seek permission from the landowner.

In the case of national parks, you should contact their offices and seek prior and ideally written approval.

There is a certain attraction to scattering on the Sea but the elements often hamper your ceremony so ideally use a scatter tube so that you can control the speed and directions of remains.

Once you have permission just use common sense and have consideration for others for example if in a place of natural beauty walk off the beaten path a little and then spread the ashes finely.

Many people use their mobile phone Geolocation tag to record the exact spot should you ever wish to revisit it or indeed share the location with family or friends. The best advice is to plan wisely so you can enjoy the ceremony.

Are Ashes safe to store in a home?

As cremation rises in popularity, people sometimes as if the ashes are safe to keep in their homes. They are. Once the body is cremated, all the remains are safe and do not pose a health risk to you or your family.

After the cremation process, what remains is mostly tri-calcium phosphate, the primary component of bone. There are trace amounts of other minerals like sodium and potassium, which are naturally found in our environment.

Can I fly with cremated remains and what is likely to happen?

Generally, you are allowed to take ashes on a plane. However, you must consider airline regulations, transport security policies, and local laws before you plan to fly.

So we suggest that you make a direct call to the airline and ask about their policy as some may only allow the urn to be transported in a checked bag with luggage.

Others operate the opposite and ask that you carry the Urn on the plane ( in a bag). It is important that you secure the lid carefully.

In your departure airport -approach airport security people and inform one of the teams that you have a container of cremated remains ( before you step through the scanner.)

They will then ensure you and your precious cargo are treated with respect and empathy, however, we would suggest that you allow extra time as the Urn will need to be scanned and x-rayed, I understand that the security teams do not open Urns as a mark of respect.

Can I take a filled Urn to a different country?

Some people ask that their remains are put with other family in their ancestral land or ask that their ashes be scattered in a particular location, which means you must bring the ashes on a plane.

Airport staff see this regularly and are generally very supportive.

We would also suggest that to be sure, you should contact the destination countries embassy to understand their rules.

If shipping the remains – Generally Postal services will insist on proper packaging The urn itself and well-sealed ( or inside a plastic sealed bag, inside a box, and that box should be then placed in a padded box and contents declared when shipping.

Are there different country laws?

Just to be certain we suggest you should contact the embassy in the country of destination. Eg Germany do not allow importing or exporting on individuals ashes.

A small number of countries do not permit remains to be brought in. Others have rules about who can send the remains, as well as who can receive them.

If I am cremated, can I be buried with my spouse or partner’s remains ?

Yes — Depending upo